Keeping quiet is a powerful moderation technique for user interviews, usability testing, and workshop facilitation. Well-timed, deliberate periods of silence elicit thoughtful, accurate responses and insights, and build trust with participants.
![Screen Shot 2023-02-03 at 9.37.01 AM](https://northsoundach.communitycommons.org/wp-content/uploads/2023/02/Screen-Shot-2023-02-03-at-9.37.01-AM.png)
Keeping quiet is a powerful moderation technique for user interviews, usability testing, and workshop facilitation. Well-timed, deliberate periods of silence elicit thoughtful, accurate responses and insights, and build trust with participants.