Consumer Engagement In Medicaid Accountable Care Organizations

This paper summarizes the consumer engagement structures in six states implementing Medicaid ACOs, with a goal of identifying promising practices to ensure meaningful consumer engagement. The Center for Consumer Engagement in Health Innovation reviewed the “on paper” requirements for consumer engagement and interviewed consumer advocates working on the ground to better understand how the statutory, regulatory and programmatic requirements translate into practice. From there, they identified some of the factors that encourage and impede meaningful engagement.